Refund Policy

What you are paying for

Veritas Canvas is free to use, and exporting your finished cover at 300 DPI without a watermark is unlimited on every plan. The only paid item is credits.

• One credit = one AI cover generation, revisions included.
• Exports cost nothing, so there is nothing to refund for them.
• Credits never expire and have no cash value.

When you get a refund

Two cases — and in one of them you do not have to ask for anything.

• Unspent credits, within 14 days of purchase: full refund, no reason needed.
• A generation that failed because of a technical error or a timeout: the credit returns to your balance automatically.

When you do not

Credits are digital content, delivered the moment a generation runs.

• Credits you have already spent are not refundable.
• At checkout you agree to immediate delivery and waive the statutory right of withdrawal for the credits you actually use.
• Requests made more than 14 days after purchase fall outside this policy.

How to request one

Email us — there is no form to fill in.

• Write to contact@veritascanvas.com from the address you used to buy.
• Include your order number, which is in your Lemon Squeezy receipt.
• We reply to refund requests within 2 business days.

How the money reaches you

Payments are handled by Lemon Squeezy, our Merchant of Record.

• Lemon Squeezy charges your card, issues the invoice and any taxes, and processes approved refunds.
• Your card details never reach us.
• Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

If something goes wrong

Email us before opening a dispute with your bank. Most problems are a failed generation or a balance that did not update, and both are quick to fix. Write to contact@veritascanvas.com and tell us what happened.